90-Day Comfort Assurance
We’ve added another 60 days of guaranteed comfort, superior to any assurance in the mattress industry.
Personalized satisfaction is built into every Custom Comfort mattress set, and optimized in our showrooms by our sleep specialists. We’re confident that the mattress and foundation you take home will provide soothing rest throughout the night and through the years, but we want to make sure your new night’s sleep is just right.
Sleep on it for a full 3 months
If, within ninety days of purchase, you’d like to make your bed a little softer or a little firmer, please contact us and we will be happy to make reasonable adjustments at no additional charge.
Please observe the break-in period
Even a mattress that feels great can represent a big change. So be sure to give yourself at least two weeks for your mattress to settle and for your body to adjust. If you find things still aren’t quite right, please don’t hesitate to give us a call.
The Custom Comfort “Comfort Assurance”
(a) We offer comfort adjustments (firmer or softer) on most of our mattresses (sets). Individual mattress classifications/types have unique characteristics so they cannot be adjusted to duplicate the feel of another mattress type. We are here to help if your new mattress needs to be made a little firmer or softer. This is intended to “fine‐tune” your mattress and is a minor adjustment (one adjustment with no charge for labor).
(b) You must give your body ample time to get used to your new mattress (set). We recommend a period of at least two (2) weeks before you contact us for an adjustment. Custom Comfort Mattress reserves the right to postpone service until two weeks from the date of delivery. Custom Comfort Mattress will make one adjustment (firmer or softer) with no labor charge within ninety (90) days of delivery. Custom Comfort is not bound or obligated to resolve comfort issues after ninety (90) days from the date of delivery. Services provided for comfort issues will be done at the sole discretion of Custom Comfort Mattress.
(c) Adding extra padding or a pillow‐top or upgrading to higher quality cushioning materials or coils will incur a charge due before the service is performed. There are no refunds for any services, additions, or upgrades provided. Additionally, there are no refunds when something is removed due to the fact that it has been used. Transportation costs are the sole responsibility of the consumer. This service is available exclusively to the original purchaser.