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General

I heard latex is the best for temperature regulation. Is that true?

Yes. Latex is definitely the best cushioning material to regulate body temperature and providing pressure relief. We have mattresses that come standard with latex, however, adding latex is not and is considered an upgrade.

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I’ve been storing my Refresh 4.0 on its end and plan to for a while. Will it collapse in this position?

Storing this bed upright against the wall is not a problem. Mattress collapse typically occurs in this position when pocket coils are used inside the mattress. These pocketed coils can shift or separate from the glue that binds it together.  The Refresh 4.0 is not a pocketed coil mattress, so you will be just fine storing it upright.

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Where can I find my warranty?

You can find the warranty on the backside of your receipt, our website or contact one of our locations.  The warranty code is on the law label of your mattress.

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Do you offer factory tours?

Yes, our factory is open to the public. We have done quite a few tours through the years: individuals, scout groups, school classes, etc.  Call (714) 693-6195 to schedule a tour.

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Are the fire retardants you use chemicals?

No. we do not use a chemical fire barrier. One fire barrier is a silicone (sand) based Dacron that become hard like glass when exposed to flames, preventing flames from getting into the mattress. The other is a natural wool barrier, which repels the fire.

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What is a true box spring?

A true box spring is a box with real coils built in. It is hard to find in the industry today as most companies elect to go without to increase their profit margins. A true box spring will absorb some of the wear and tear of your mattress, helping it to last longer. The box spring also helps the mattress to better conform to your body, allowing for a more supportive feel.

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How do I clean my mattress?

Best way to keep a bed clean is with a protector. If you don’t have one and the need arises to have your bed cleaned, a local carpet/upholstery cleaner company can usually help you.

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Why should I use a mattress protector?

A high quality mattress protector will prolong the life of the mattress by keeping the surface completely clean. It prevents dust mites from penetrating the fabrics. It keeps the mattress free of stains and keeps the fabric from pilling and/or fraying.

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A dip has formed in my bed and it’s after my 90-day assurance. What can I do?

It may simply be time to flip your mattress. A mattress is an upholstered product and it is reasonable for a mattress to show 1/4 to 1/2 inch of settling in the quilted surface. Most of our beds are 2-sided which allows for regular spinning and flipping (recommended monthly the first year) and will help to minimize the visual “dipping” of the bed surface. Your comfort is important to us, so if the settling has impacted your sleep or appears to be greater than 1/2 inch in the first year – please contact your closest Custom Comfort Mattress store for personal assistance to get you sleeping comfortably again.

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Products

Do you carry low profile box springs?

How low can we go? All of our box springs have low profile options. Tell us how tall and we’ll build it.

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Do you make toddler beds?

Yes, we do. We can make beds of various shapes and sizes.

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What is the coil count in your pillow top mattresses?

The coil count varies depending on the size and model. Coil count is a factor in overall coil strength, but it’s not the only variable. The number of turns to the coils and the gauge of wire are equal contributors to the coils’ strength. To determine a mattresses’ quality, focus on the materials used above the coils. Most mattresses made today have coils that will last, but stacks of foam padding that will not. Custom Comfort uses natural cotton layers instead of all foam padding because natural cotton will last as long as the steel coils. We also build a two-sided bed so the mattress wears evenly and lasts longer.

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Do you make a non-toxic bed?

Yes we do.  We use natural comfort layers for padding (cotton, latex, wool) in most of our mattresses. Plus, we have the option of using certified organic materials if so desired. When we do use foam in a mattress, it is a soy-based foam.

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What’s so great about the latex you use in your beds?

We use the highest quality of latex available.  Latex is sap from a rubber tree that is naturally hypoallergenic, dust mite, mold and mildew resistant. Most would say latex offers a healthier sleep compared to most foam used today being polyurethane foam. Latex has the unique ability to support the body while going with the natural curves of the body, releasing pressure.

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Do you make custom sized mattresses?

It is our first name! We have the experience in building custom sizes and shaped beds for boats and RV’s. We also make oversized beds, like a 10-foot by 10-foot bed, per customer requests.

If it will fit in your room, we will build it!

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Do you have any organic mattresses?

Yes, absolutely. We offer an organic upgrade with most of our lineup.

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Do you make any hypoallergenic mattresses?

Absolutely, We build many mattresses using a variety of hypoallergenic materials. We also make natural latex mattresses that are perfect for allergy sufferers. Additionally, we have a great selection of hypoallergenic protectors as well.

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Shopping

Can I purchase the mattress without the box springs?

Yes, you can most certainly buy the mattress only and be assured that the support be will be just fine with out the “box spring”. Box spring is a coined industry term that most people are familiar with because all major manufactures used to make true box springs about 20 years ago.  In our nationwide market, 95% of all beds sold are NOT sold with a box spring but instead with a foundation. These foundations offer very little give or flexibility under the mattress. The support in a foundation is comparable to support you find in a slatted support system, commonly used in platform beds and / or Murphy beds..

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Can I buy box spring and frame separately?

Yes, boxes and frames can be sold separately.

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My credit is bad; can I still finance a bed?

We have a no credit check financing option through Progressive finance, and can even offer help ourselves through a layaway option. Progressive approval allows for immediate bed delivery, while the layaway option allows for the bed to be delivered after the full balance is paid.

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What type of payment do you accept?

We accept cash, check, Visa, MasterCard, American Express and Discover. We also offer 0% financing and no credit check financing.

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Do you sell adjustable beds?

We have a variety of adjustable beds available with different features and benefits. Some are simple, easy to use and low cost, while others are high tech, and loaded with accessories. All will have health benefits and improve a person’s lifestyle. Visit your closest Custom Comfort Mattress showroom to test and determine which best suits your needs.

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What if I don’t like my mattress, can I return it?

Like a toothbrush, a mattress is a personal use product and cannot be returned. To ensure customer satisfaction, any mattress can be adjusted to meet a desired comfort level. Comfort adjustments are completed same day, so you’re never without your bed.

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Do you sell pillows?

Yes, because the right pillow is so important to a better night’s sleep. Visit any location for details.

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My husband and I can’t agree on a mattress. He prefers firm, I love soft. Can you help?

Can we customize comfort? It’s in our name. We have many options for couples with different levels of comfort.

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I want to replace the pillow top on my mattress. Can I buy just the top?

Yes, the pillow top can be replaced on the mattress. We have removable pillow tops that can be replaced when worn out or the individuals comfort preference changes.

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Do you ship out of state?

Yes, and not only out of state, but worldwide! We often ship our beds out of state and country for customers who cannot find our quality and/or comfort in their area.

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