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Frequently Asked Questions

SELECTING A MATTRESS

The right mattress depends on your sleep habits, support needs, and comfort preferences. During a personalized in-store fitting, our specialists assess alignment, pressure points, and materials to match you with a handcrafted mattress designed to provide long-term comfort and healthier, restorative sleep.

Your sleep position affects the support your spine and joints require. Back sleepers benefit from medium to medium-firm cushioning that maintains alignment, while side sleepers need softer pressure relief around shoulders and hips. Choosing the correct firmness improves comfort and reduces morning pain.

Lifestyle changes can alter your body’s support needs, making your current mattress less effective. Our specialists evaluate new comfort requirements related to injuries, activity levels, or shared sleep and recommend a handcrafted mattress designed to restore proper alignment and improve long-term sleep quality.

Couples with different comfort preferences benefit from customizable support. We offer handcrafted mattresses with dual-firmness designs, allowing each partner to choose their ideal feel. This approach minimizes motion transfer, supports proper alignment, and creates a shared sleep environment tailored to both sleepers’ needs.

A double-sided mattress extends longevity by allowing both sleep surfaces to be flipped and rotated. This even distribution of wear reduces body impressions, maintains consistent support, and keeps the mattress feeling fresher and more comfortable throughout its lifespan.

Comfort levels influence how well a mattress supports spinal alignment and pressure relief. Selecting the right firmness depends on body type, sleep position, and materials. Matching comfort level to your needs ensures restorative sleep and long-term mattress performance.

Handcrafted construction allows us to use high-quality natural materials and traditional techniques that improve durability and comfort. This commitment ensures every mattress provides long-lasting support and consistent performance so you enjoy deeper, healthier sleep year after year.

Natural latex regulates temperature effectively because its open-cell structure increases airflow while contouring to the body. This breathable material relieves pressure without trapping heat, making it an excellent option for sleepers who prefer cooler, more consistent comfort throughout the night.

A true box spring enhances support by using flexible steel coils that absorb impact and allow the mattress to contour naturally. This flexibility reduces wear, increases comfort, and extends mattress life compared to rigid foundations that offer minimal give.

You can purchase a mattress alone, but pairing it with a handcrafted box spring enhances contouring and long-term support. Foundations offer limited flexibility, while true box springs allow the mattress to respond naturally to your body for improved comfort and performance.

Yes, foundations, box springs, and frames can be purchased individually. This flexibility allows you to build a sleep system that suits your mattress type, comfort needs, and bedroom layout while ensuring proper support and long-term durability.

Yes, we offer select removable pillow tops that can be replaced when worn or when your comfort preferences change, allowing you to refresh your mattress without replacing the entire bed. Updating the topper allows you to adjust softness, pressure relief, and overall feel without replacing your entire mattress.

The best bed frame depends on your mattress type, desired height, and room layout. A supportive frame enhances mattress performance and longevity. Our showroom specialists help you select a frame that aligns with your comfort needs and complements your handcrafted sleep system.

Yes, we can design spring mattresses engineered to flex with adjustable bases. Buying the mattress and base together ensures optimal compatibility and allows us to tailor the entire sleep system to your support, mobility, and long-term comfort needs.

Yes, we handcraft custom-sized and oversized mattresses, including family beds, Alaskan Kings, RV or boat sizes, and unique antique dimensions. You choose the exact size, firmness, and materials, and our team oversees measuring, building, and setup for a perfect custom fit.

Latex mattresses offer buoyant, breathable, and durable support that works well for back and stomach sleepers, while hybrid mattresses combine coils with comfort layers for pressure relief, edge support, and reduced motion transfer. The best feel depends on your sleep position and preferred firmness.

Adjustable bases improve comfort by reducing back pressure, easing snoring, minimizing reflux, and enhancing circulation through customizable head and foot positions. Personalized presets support sleep, reading, and recovery, while split configurations allow couples to choose independent elevation settings.

PRODUCTS

We build low-profile box springs in customized heights to meet your preferred bed height and support needs. Each box spring is handcrafted to ensure proper alignment, mattress performance, and long-term durability while maintaining the look and feel you want for your sleep system.

Yes, we handcraft toddler beds in custom sizes and shapes using high-quality natural materials. Each mattress is designed to provide breathable comfort, proper support, and long-lasting durability for growing children with unique sleep needs.

Coil count varies by model and size, but overall performance depends on coil gauge, coil turns, and the comfort materials above them. Natural cotton layers and double-sided construction improve durability, breathability, and long-term support beyond what coil count alone can indicate.

Yes, we build mattresses using natural cotton, wool, and latex, and we also offer certified organic material upgrades. These materials create a cleaner, more breathable, and eco-friendly sleep environment while avoiding the chemical treatments commonly found in mass-produced mattresses.

Yes, we handcraft mattresses in virtually any size or shape, including RVs, boats, unique room layouts, or oversized family beds. Custom sizing ensures proper fit, comfort, and support, allowing us to design a sleep system tailored to your exact specifications.

Yes, we offer organic upgrades for many of our mattresses, including natural latex, organic cotton, and organic wool. These materials provide breathable comfort, cleaner sleep, and reduced exposure to synthetic components while maintaining the durability and support of handcrafted construction.

Yes, we build mattresses using hypoallergenic materials such as natural latex, cotton, and wool, which resist dust mites, mold, and mildew. These components provide breathable, supportive comfort for individuals with allergies while maintaining the durability and performance of a handcrafted sleep system.

Yes, we offer adjustable bases with features that support better sleep posture, reduce pressure points, and improve comfort for conditions like snoring or back pain. Our showroom specialists help you select the adjustable base that best matches your mattress and lifestyle needs.

Yes, we offer a variety of supportive pillows made from materials such as shredded latex, molded latex, and cooling gel fibers. The right pillow improves alignment and comfort, so our specialists can help you choose one that fits your preferred sleep position.

A bed topper is a cushioned layer placed on top of your mattress to adjust softness, pressure relief, or overall comfort. Toppers can be added, flipped, rotated, or removed, allowing you to customize your sleep experience without replacing your entire mattress.

A mattress protector extends your mattress’s life by preventing stains, moisture buildup, dust mites, and fabric wear. This clean, breathable barrier preserves comfort materials and keeps your sleep environment hygienic, ensuring your mattress performs well for many years.

ABOUT CUSTOM COMFORT MATTRESS

Custom Comfort Mattress differentiates itself by handcrafting mattresses in California using traditional techniques, natural materials, and transparent construction methods. Our focus on durability, customization, and personalized sleep consultations ensures long-lasting comfort and superior support that mass-produced mattresses cannot replicate.

You can locate your mattress warranty on the back of your purchase receipt, on our website, or by contacting any showroom. The warranty code appears on the law label attached to your mattress, allowing us to reference your specific product and coverage details.

Yes, our Southern California factory is open for guided tours. Individuals, families, schools, and community groups can visit to see how our handcrafted mattresses are built and learn about traditional techniques, natural materials, and the artisanal processes behind each sleep system.

Yes, we offer no-credit-required financing through Progressive Finance, allowing immediate delivery once approved. We also provide a layaway option that enables gradual payment before delivery. These flexible programs ensure you can access a supportive, handcrafted mattress regardless of credit history.

We accept cash, checks, Visa, MasterCard, American Express, and Discover. Financing options are also available to help you select a payment plan that fits your budget while allowing you to purchase the handcrafted mattress that best meets your comfort needs.

Mattresses cannot be returned for hygiene reasons, but our 365-Night Comfort Guarantee ensures your satisfaction. If your mattress feels too firm or soft, we will adjust it to your preference and return it promptly, ensuring long-term comfort and proper support.

Our 365-Night Comfort Guarantee includes sleep consultations and personalized adjustments for firmness or support within the first year. If your mattress needs modification, we will rebuild or adjust it and return it quickly to ensure long-term satisfaction and restorative sleep.

Yes, we offer nationwide delivery and select international shipping options. Many customers choose out-of-state or international delivery when they cannot find comparable support, craftsmanship, or natural materials in their local mattress market.

Yes, we offer custom embroidery for names, dates, or special messages. Personalization adds sentimental value and ensures your handcrafted mattress reflects your unique occasion or milestone. Our showroom staff can assist with selecting your preferred embroidery style.

We encourage visiting a showroom first for a personalized fitting, but once you’ve selected your mattress, you may order by phone using credit card payment. We also offer financing options and accept cash or check upon delivery for additional convenience.

We schedule delivery at your convenience, offering a one-hour window locally and a two-hour window for distant deliveries. Our white-glove team installs your new mattress, removes or relocates your old one, assists with bed setup, and ensures your space is clean.

Yes, our white-glove delivery service includes removal and disposal of your old mattress set. This eliminates hassle and ensures your new handcrafted mattress is installed quickly, safely, and in a clean, ready-to-use environment.

Yes, every handcrafted mattress can be customized with upgraded materials, comfort levels, or construction features. Personalization allows us to tailor support, pressure relief, and temperature regulation to your sleep needs, ensuring a mattress designed specifically for your comfort.

Customers consistently praise our handcrafted quality, natural materials, and personalized service. Many return to purchase additional mattresses after experiencing improved sleep and durability. Online reviews reflect our longstanding commitment to comfort, craftsmanship, and exceptional customer care.

Yes, our showrooms offer guided mattress fittings where a trained specialist evaluates your sleep position, pressure points, and support needs. You test various firmness levels, review base compatibility, and receive delivery guidance so you can confidently select a mattress tailored to your comfort and budget.

Custom Comfort handcrafts mattresses in small batches using transparent materials and personalized fittings, while national brands produce standardized models for mass distribution. Choosing a local handcrafted approach offers clearer specifications, faster support, and long-term comfort tailored to your individual sleep needs.

MAINTENANCE AND CARE

A mattress should be stored flat to keep internal materials from shifting or separating. Storing it upright may distort the comfort layers. A dry, climate-controlled space helps preserve structure, cleanliness, and long-term performance while your mattress is not in use.

The best way to keep a mattress clean is by using a protective cover that prevents stains and wear. For deeper cleaning, a professional upholstery or carpet-cleaning service can safely remove dirt and allergens without damaging the mattress materials or internal structure.

A visible dip often indicates it is time to flip or rotate your double-sided mattress. Normal settling of ½–1 inch can occur in quilted surfaces, but regular rotation helps redistribute materials and maintain support. Our showroom team can assess any ongoing comfort concerns.

A mattress should be replaced when it no longer provides proper support or you wake up stiff, sore, or tired. Visible wear, sagging, or reduced comfort are signs it’s time for a new sleep system. Our handcrafted mattresses typically last 10–12 years.

A mattress stays in better condition when paired with a proper frame, rotated several times per year, occasionally aired out, and protected with a mattress cover. These steps preserve comfort layers, reduce wear, and extend the overall lifespan of your sleep system.

You can extend mattress life by using the correct foundation, cleaning bedding regularly, and rotating the mattress to distribute wear. Consistent care keeps comfort materials responsive, supports alignment, and helps you enjoy long-lasting restorative sleep.

To flip a large mattress safely, bend at the knees, lift the mattress edge upright, and guide it over until the opposite side rests flat. After flipping, adjust all edges to ensure proper alignment with the bed frame for balanced support.

CRAFTSMANSHIP AND MATERIALS

We use high-quality 100% natural latex that provides supportive, breathable, and contouring comfort without toxins. This plant-based material resists dust mites, mold, and mildew while offering long-lasting durability, pressure relief, and cleaner sleep compared to synthetic foams that break down more quickly.

Polyurethane is used sparingly in certain models to provide plush comfort, while other mattresses rely entirely on natural materials like cotton, wool, and natural latex. This flexible approach allows you to choose a mattress that matches your comfort preferences and material sensitivities.

Our natural, minimally processed wool regulates temperature, resists mildew, and provides hypoallergenic performance while maintaining its natural loft and durability. Its durable fibers wick moisture and maintain loft, making it ideal for breathable comfort layers. Minimal processing ensures sustainability while preserving the wool’s natural resilience and long-lasting performance.

No, we do not use chemical fire barriers. Our mattresses use either natural wool, which is inherently flame-resistant, or a fiber-based rayon and polyester barrier that hardens when exposed to heat. Both options provide safe, effective protection without harmful chemical treatments.

Our mattresses are handcrafted using materials sourced primarily from the United States. We partner with trusted domestic suppliers to ensure quality, consistency, and transparency in every component, from natural cotton and wool to steel coils and latex.

All of our beds are handcrafted in Southern California using traditional techniques and modern innovations. Our skilled craftsmen assemble each mattress with natural materials and meticulous attention to detail, ensuring long-lasting comfort and exceptional quality in every finished product.

COMPLIMENTARY SERVICES WITH PURCHASE

delivery (1)

WHITE-GLOVE DELIVERY
WITHIN A TWO-HOUR WINDOW

mattress-removal (1)

REMOVAL OF
YOUR OLD MATTRESS

vacuum (1)

CLEAN AREA AND
VACUUM DUST BUNNIES

bed-assembly (1)

INSTALLATION OF
YOUR NEW MATTRESS

7th Heaven

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VOTED #1, Seven Years in a Row

Best Mattress Store 2025

VOTED #1

SEVEN YEARS IN A ROW

Best Mattress Store 2025

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