Selecting a Mattress
I heard that latex is the best for temperature regulation. Is that true?
Yes. Latex is definitely the best cushioning material to regulate body temperature because of its excellent breathability while providing pressure relief. We have mattresses that come standard with latex. You can also add latex to a mattress as an upgrade.
Does the construction of a box spring matter?
A true box spring is a box constructed with real coils built in. True box springs are hard to find in the industry today, as most companies elect to cut costs by skipping this step. But at Custom Comfort Mattress, we use traditional craftsmanship to make mattresses that stand the test of time. Our true box springs absorb some of the wear and tear of your mattress, which helps it to last longer. The box spring also helps your mattress to better conform to your body, for additional support and comfort. That’s why we’re committed to making mattresses the way we have since our founding, while incorporating modern innovation to build on our proven craftsmanship.
Why should I use a mattress protector?
A high quality mattress protector will prolong the life of your new mattress by keeping the surface completely clean. In addition to keeping your mattress free of stains and preventing the fabric from pilling and/or fraying, a protector prevents dust mites from penetrating the fabrics.
Can I purchase the mattress without the foundation or box springs?
Yes, you can most certainly buy the mattress only. “Box spring” is an industry term that most people are familiar with because all major manufactures used to make true box springs about twenty years ago. In our nationwide market, 95% of all beds sold are NOT sold with a box spring but instead with a “foundation”. These foundations offer very little give or flexibility under the mattress. The support in a foundation is comparable to the support you find in a slatted support system, commonly used in platform beds and/or Murphy beds.
The benefit of buying a true box spring for your Custom Comfort Mattress is added support and comfort, as the box spring helps your mattress contour to your unique curves.
Can I buy a foundation or box spring and frame separately?
Yes, foundation, boxes and frames can be purchased separately.
Can you help my husband and I decide on a mattress if we can’t agree?
Can we customize comfort? It’s in our name. We have many options for couples with different levels of comfort, and we can even customize a mattress with a firm side and a soft side!
I want to replace the pillow top on my mattress. Can I buy just the top?
Yes, the pillow top or topper can be replaced on your mattress. We have a variety of removable pillow tops that can be replaced when worn out or when your comfort preference changes.
How do I choose the best bed for my needs?
We know that one size doesn’t fit all when it comes to choosing the right bed. That’s why we offer free sleep consultations to get to know your personal history and sleeping habits. We use our in-depth insight into your personal needs to match you with the best sleep system for your precise needs. We can even custom make a bed to meet your exact specifications.
Does it make a difference in what mattress I buy if I sleep on my back as opposed to my side?
Yes. There are different types of mattresses we recommend with respect to each individual sleeping position.
Can the CCM team help me find a better bed if I am not getting a good night’s sleep due to a lifestyle change?
Yes! Our mission is to provide you and your family the comfort of a good night’s sleep. We can assist you if your current mattress no longer fits your lifestyle, including experiencing an injury, getting married, or if you have increased or decreased your activity.
What type of bed frame should I buy?
Just as important as purchasing a mattress, buying a bed frame is also key for having a good night’s sleep. From differing dimensions to types of materials, there are a variety of choices that we offer. When you visit our showroom, our sleep experts can help you select the best one for your needs.
Why should I buy from Custom Comfort Mattress? Other mattress companies also use natural materials. What makes CCM so different?
As a family-owned and operated company for almost three decades, we are committed to the quality of your sleep. And when we say we use the finest natural materials and a superior method of construction, we mean it. We are 100% transparent about our products, our services, and our Comfort Guarantee. But don’t just take our word for it—read our reviews here.
Can I use a spring mattress on an adjustable base?
Yes. We can custom make spring mattresses to work on an adjustable bed. If possible, it’s a good idea to buy your mattress and an adjustable base at the same time so you can design a sleep system tailored to your specialized needs.
What’s so great about a double-sided bed?
With a double-sided mattress, you can flip it over and have another flat side that does not have any body impressions. Flipping it allows the first side to work itself out for a while, and helps the materials to settle evenly, which extends the longevity of your mattress.
Do comfort levels really matter when it comes to choosing a mattress?
When selecting a mattress, there are several factors you should keep in mind prior to purchasing your perfect sleep system, such as dimensions, sleeping positions, comfort levels, and materials.
Do you use chemicals in your fire retardants?
No! We pride ourselves on not using chemically-based fire barriers. One of our fire barrier options is a fiber-based material that is made up of rayon and polyester. The fiber blend becomes hard and chars to create a barrier when exposed to flames. This prevents the flames from spreading into the mattress. The other fire barrier we use is chemical-free wool, which naturally repels fire (and regulates body heat for the perfect sleep temperature).
Do you carry low profile box springs?
How low can we go? You tell us the height you want, and we’ll build it—that’s why “Custom” is our first name! All of our box springs have low profile options, and we’re happy to work with you to get you the box spring you need.
Do you make toddler beds?
Yes, we do. We can custom-make beds of various shapes and sizes, all by hand in our local factories.
What is the coil count in your pillow top mattresses?
The coil count varies depending on the size and model. Coil count is a factor in overall coil strength, but it’s not the only variable. The number of turns to the coils and the gauge of wire are equal contributors to coil strength.
To determine a mattress’s true quality, look at the materials used above the coils. Most mattresses today have coils that will last, but the stacks of foam padding on top of them will not hold up.
At Custom Comfort Mattress, we use layers of natural cotton that will last as long as the steel coils. We also build double-sided beds for even wear and greater longevity.
Why do you go the extra mile to handcraft beds that will stand the test of time?
Because you deserve a better quality of sleep—night after night, year after year.
Do you make a non-toxic bed? What about an eco-friendly bed?
Yes to both! We use the natural comfort of cotton, latex, and wool in most of our mattresses. Plus, we offer certified organic materials as well.
Do you make custom-sized mattresses?
Absolutely—it’s our first name! We have the experience in building customized sizes and shapes, whether that’s to fit your RV or boat or just because. We also make oversized beds, per customer requests. Want a 10’x10’ mattress? You got it!
If it will fit in your room, we will build it!
Do you have any organic mattresses?
Yes, absolutely. We offer an organic upgrade to most of our superior sleep products, to let you rest even easier at night.
Do you make any hypoallergenic mattresses?
Yes! We use a wide variety of hypoallergenic materials in many of our mattresses. We also make natural rubber latex mattresses that are perfect for allergy sufferers. Additionally, we have a great selection of hypoallergenic protectors as well to add on to any mattress.
Do you sell adjustable beds?
We have a variety of adjustable beds available with different features and benefits, like our Zero Gravity bed. Some are simple, easy to use, and low cost, while others are high tech, loaded with accessories, and more expensive. All of our adjustable beds have health benefits and can improve your quality of life. Visit your closest Custom Comfort Mattress showroom to test and determine which best suits your needs.
Do you sell pillows?
Yes, because the right pillow is so important to a better night’s sleep. Visit any location for details.
What is a bed topper? How do I use it?
A mattress topper is a cushioned layer that rests on top of your mattress to increase comfort and support. It can be easily added or removed from your bed.
About Custom Comfort Mattress
Where can I find my warranty?
You can find the warranty on the backside of your receipt, on our website, or by contacting one of our locations. The warranty code is on the law label of your mattress.
Do you offer factory tours?
Absolutely! Our factory is open to the public. We are happy to welcome individuals, scout groups, school classes, etc. to see our handcrafted process. Call (714) 693-6195 to schedule a tour.
My credit is bad—can I still finance a bed?
We have a no-credit-check financing option through Progressive finance, and we can also offer a layaway option. Progressive approval allows for immediate bed delivery, while the layaway option requires the balance to be paid in full before delivery.
What type of payment do you accept?
We accept cash, check, Visa, MasterCard, American Express, and Discover. We also offer financing, payment options and will work with your budget to find a plan that’s best for you
What if I don’t like my mattress? Can I return it?
Like a toothbrush, a mattress is a personal-use product and cannot be returned. But because we sleep well when you sleep well, we offer a 365-night Comfort Guarantee to ensure your satisfaction: Any mattress can be adjusted to meet your comfort level. Some comfort adjustments can be completed the same day, so you’re never without your bed.
What does your Comfort Guarantee cover?
We offer a 365-night Comfort Guarantee, superior to any other assurance in the mattress industry. This includes an in-depth sleep consultation as well as an allowance to sleep on your mattress for a full year to make sure you are completely satisfied. If within that time you’d like your bed to be a little firmer or a little softer, we will happily provide post-sales adjustments. We’ll even have your mattress back to you the following day.
Do you ship out of state?
Yes—and not only out of state, but worldwide! We often ship our beds out of the state and the country for customers who cannot find our quality and/or comfort in their area.
Can you embroider my wedding anniversary onto my mattress?
Yes, we can embroider just about anything. Simply ask one of our representatives!
Can I order online? How about over the phone?
We encourage you to stop by one of our showroom locations before making a selection on a sleep system. During your visit, a sleep specialist will assess your needs and consult you on the right fit. Once you’re confident in your selection, you can always order and pay by phone using a credit card or discuss the many mattress financing options that are available to you. We also accept cash or check on delivery.
What is your delivery policy?
Our delivery is schedulable, to fit your needs, with a one-hour delivery window for local deliveries and a two-hour window for distance deliveries. This includes an on-time, full-service experience: we’ll dispose of your old mattress set or move it for you to another room, and we’ll help you with the bed skirt, connect your headboards and footboards, and even vacuum or sweep the floor. Please allow 1-5 days for delivery outside of the local Southern California area.
Will you dispose of my old bed set?
Yes! As the last impression we get to make, our convenient delivery service aims to exceed your expectations.
Can I upgrade or customize any feature of a bed I want to buy?
Absolutely! This is what makes CCM different from the rest in the industry—we truly care about the quality of your sleep. As such, any of our hand-crafted beds can be enhanced for your individualized requirements
What are people saying about CCM?
For almost 30 years, we have provided our customers with quality products and outstanding customer service. And our commitment to these principles is evident in the reviews we receive. Check them out here!
Maintenance and Care
How should I store my mattress?
Storing your bed flat is the best bet. Mattresses stored upright can shift or separate from the glue that binds them together.
How do I clean my mattress?
The best way to keep a bed clean is with a protector. If you don’t have one and the need arises to have your bed cleaned, a local carpet/upholstery cleaning company can usually help you.
What can I do if a dip has formed in my double-sided bed after my 365-night Comfort Guarantee?
It may simply be time to flip your mattress. A mattress is an upholstered product, which means it is reasonable for it to show ½” to 1” of settling in the quilted surface. We construct most of our beds to be double-sided to add to the life of your mattress: A double-sided mattress can be spun or flipped (recommended monthly the first year), which will help to minimize the visible “dipping” of the bed surface. Please contact your closest Custom Comfort Mattress showroom for personal assistance to get you sleeping comfortably again. Remember: We sleep well when you sleep well.
When will I know if it’s time to replace my mattress? Do I really need to replace every eight years?
A mattress that is no longer affording you with the best comfort and support and should be replaced. Especially if you wake up stiff and achy, your mattress shows visible signs of use, or you still feel tired after a full night’s sleep, it’s a good idea to purchase a new sleep system. However, with Custom Comfort Mattresses, you can expect 10-12 years of comfort and durability.
How do I protect my mattress?
There are several ways you can protect your mattress. Using the proper bed frame for your mattress, rotating it 4 or 5 times per year, allowing your mattress to air out every once in awhile, and using a mattress protector are some ways to safeguard it for years to come.
How do I increase the life of my mattress?
Just like protecting your mattress, there are certain things you can do to increase the longevity of it as well. By purchasing the correct frame and support for your mattress, cleaning your bedding and your mattress on a regular basis, and being mindful of rotating your bed, you can enjoy your mattress night after night.
How do I flip a large mattress?
Bend at the knees, lift up the edge of the mattress, and place it in an upright position. If you have enough room, push the mattress all the way over, and it will be laying with the side that you want face up on the bed. Be sure to check all of the edges to confirm that the mattress is properly aligned with the bed. Watch this video for more instructions.
What’s so great about the latex you use in your beds?
We use the highest quality Talalay latex available to give you the highest quality of sleep—toxin-free, healthier for you to sleep on, longer lasting, and body-contouring.
Talalay latex is sap from a rubber tree that is naturally hypoallergenic, in addition to being dust mite, mold, and mildew resistant. Latex offers a healthier sleep compared to most foam used today, as synthetic foams crumble or emit fumes.
Latex has the unique ability to be both supportive and curve-conforming, which means superb pressure-point relief.
How is polyurethane used in my Custom Comfort mattress?
We have a wide selection of mattresses made with or without polyurethane foam. Some mattresses are all natural made with cotton batting, wool and natural Talalay latex. Some of our mattresses will have minimal amounts of polyurethane foam for plush comfort.
What makes Joma wool so unique?
Sourced from New Zealand, Joma wool has unique physical properties that give it superior performance and make it ideal for use in bed materials. It is hypoallergetic, fire resistant, and long-lasting. This fabric regulates your temperature and resists mildew and stains. Additionally, the processing of Joma wool requires very little environmental impact, and so it is environmentally sustainable.
Where do you source your materials?
Except for our Joma wool, which is sourced from New Zealand, all of our products are hand-crafted, manufactured, and packaged right here in the United States, and the majority of our materials are sourced and originate in the United States.
Where are your beds built?
We build all our beds right here in the United States using our traditional handcrafted techniques, modern innovations, and high quality, natural materials so you get sound, healthy sleep—night after night.