Privacy Policy

Effective Date: Wednesday Apr 23, 2025

Custom Comfort Mattress (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines the types of personal information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, and other contact details you provide when placing an order, scheduling a consultation, or signing up for updates.

• Order and Delivery Details: Information related to your purchases, delivery address, and service appointments.

• Payment Information: Collected and processed securely via third-party payment providers.

• Device and Usage Information: IP address, browser type, device information, pages visited, and usage patterns collected through cookies and similar technologies.

2. How We Use Your Information

We use your information to:

• Fulfill orders and deliver products and services

• Schedule and confirm appointments

• Communicate with you about your orders or inquiries

• Send marketing communications (if you’ve opted in)

• Improve our website, products, and customer service

3. SMS Communications

If you provide your phone number and opt in to receive text messages, you may receive SMS messages from us related to your orders, deliveries, appointment reminders, promotions, or customer service interactions.

SMS consent is not shared with third parties or affiliates for marketing purposes.
Message and data rates may apply. You may opt out at any time by replying STOP.

4. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Service Providers who help us operate our business (e.g., delivery companies, payment processors, email or SMS platforms)

• Legal Authorities if required to comply with applicable laws or to protect our rights

All third parties are required to handle your data securely and in accordance with this policy.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You may manage or disable cookies through your browser settings.

6. Your Rights and Choices

You have the right to:

• Access or correct your personal information

• Opt out of marketing communications at any time

• Delete your information, subject to legal retention requirements

To exercise your rights, please contact us at [email protected].

7. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, loss, or misuse.

8. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date.

9. SMS Terms of Service

By opting into SMS from a web form, in-store, or by other means, you are agreeing to receive SMS messages from Custom Comfort Mattress. These messages may include:

• Appointment confirmations and reminders

• Delivery updates and logistics

• Customer service follow-ups

• Product or showroom inquiries

• Promotional offers (if opted in)

Message frequency may vary. Message and data rates may apply depending on your mobile carrier. You may opt out of SMS communications at any time by replying STOP. For help, reply HELP or visit our website at https://www.customcomfortmattress.com.

See our Privacy Policy for how your data is handled. These terms are subject to change and updates will be posted here.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Custom Comfort Mattress

P.O. Box 1769

Orange, CA 92856
[email protected]
866.934.4330